How will you make an impact?
- Work closely with cross-functional teams to deliver ServiceNow solutions.
- Work with process owners and other stakeholders to develop new capability themes as part of roadmap planning.
- Research and stay current in ServiceNow products and applicable integrated technologies.
- Work to identify opportunities for improvements and new functionality of ServiceNow/Workato/xMatters.
- Configure and enhance core application components, including Service Catalog, Service Portal, Knowledge Base, Change Management, Project & Portfolio, and Reporting.
- Gather business requirements from process owners and teams and translate them into technical requirements and user stories.
- Create and maintain a detailed view of the ServiceNow Architecture.
- Participate in the deployment of features and ServiceNow releases.
- Collect and report on key metrics as required.
- Contribute to yearly budget creation by providing detailed information related to required licensing quantities and costs.
- Effectively work under pressure and lead solutions with a sense of urgency.
- Speak in front of groups and lead/facilitate meetings.
- Create agenda materials in support of the Governance Board meetings.
- Build reports, gauges, and home pages.
- Drive cross-functional meetings to prioritize new features and functionalities.
- Lead platform upgrade planning and execution.
- Provide end-user support and training, including creating user documentation and delivering training sessions, to help users effectively utilize the ServiceNow platform.
- Stay updated with the latest ServiceNow features, functionalities, and best practices.
- Continuously improve skills and knowledge related to ServiceNow administration.
Have you got what it takes?
- Bachelor’s degree in Computer Science, Information Technologies, or related field, or an equivalent combination of experience, education, and training.
- ServiceNow Certified Systems Administrator
- ServiceNow Certified Implementation Specialist and ITIL 4 Foundation preferred.
- 5+ years of ServiceNow System Administrator and/or Development experience.
- Experience with ServiceNow development APIs and Single Sign-On configuration and administration.
- Experience with ServiceNow platform concepts, including forms, workflows, UI actions, business rules, and integrations.
- Experience deploying ServiceNow features and updates using a Change Management solution.
- Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support.
- Strong analytical and problem-solving skills to troubleshoot and resolve technical issues.
- Ability to work well within a team to learn and share knowledge.
- Ability to adapt to changing conditions and plans with well-reasoned decisions and minimal supervision.
- A high degree of computer literacy, fluent with Microsoft Office applications.
- Excellent interpersonal skills, with the ability to collaborate and effectively engage with individuals at all levels.
- Proven ability to effectively manage priorities and timelines and achieve commitments.
You will have an advantage if you also have:
- Experience with ServiceNow ITSM, ITOM and ITAM.
- Experience migrating data and configurations from one ServiceNow instance to another.
- Experience using a FedRAMP instance of ServiceNow.
- Experience using ServiceNow with Sovereign Cloud.