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NICE Lead Cloud Systems Operations 
United States, Utah, Sandy 
302664005

30.06.2024

How will you make an impact?

  • Work closely with cross-functional teams to deliver ServiceNow solutions.
  • Work with process owners and other stakeholders to develop new capability themes as part of roadmap planning.
  • Research and stay current in ServiceNow products and applicable integrated technologies.
  • Work to identify opportunities for improvements and new functionality of ServiceNow/Workato/xMatters.
  • Configure and enhance core application components, including Service Catalog, Service Portal, Knowledge Base, Change Management, Project & Portfolio, and Reporting.
  • Gather business requirements from process owners and teams and translate them into technical requirements and user stories.
  • Create and maintain a detailed view of the ServiceNow Architecture.
  • Participate in the deployment of features and ServiceNow releases.
  • Collect and report on key metrics as required.
  • Contribute to yearly budget creation by providing detailed information related to required licensing quantities and costs.
  • Effectively work under pressure and lead solutions with a sense of urgency.
  • Speak in front of groups and lead/facilitate meetings.
  • Create agenda materials in support of the Governance Board meetings.
  • Build reports, gauges, and home pages.
  • Drive cross-functional meetings to prioritize new features and functionalities.
  • Lead platform upgrade planning and execution.
  • Provide end-user support and training, including creating user documentation and delivering training sessions, to help users effectively utilize the ServiceNow platform.
  • Stay updated with the latest ServiceNow features, functionalities, and best practices.
  • Continuously improve skills and knowledge related to ServiceNow administration.

Have you got what it takes?

  • Bachelor’s degree in Computer Science, Information Technologies, or related field, or an equivalent combination of experience, education, and training.
  • ServiceNow Certified Systems Administrator
  • ServiceNow Certified Implementation Specialist and ITIL 4 Foundation preferred.
  • 5+ years of ServiceNow System Administrator and/or Development experience.
  • Experience with ServiceNow development APIs and Single Sign-On configuration and administration.
  • Experience with ServiceNow platform concepts, including forms, workflows, UI actions, business rules, and integrations.
  • Experience deploying ServiceNow features and updates using a Change Management solution.
  • Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support.
  • Strong analytical and problem-solving skills to troubleshoot and resolve technical issues.
  • Ability to work well within a team to learn and share knowledge.
  • Ability to adapt to changing conditions and plans with well-reasoned decisions and minimal supervision.
  • A high degree of computer literacy, fluent with Microsoft Office applications.
  • Excellent interpersonal skills, with the ability to collaborate and effectively engage with individuals at all levels.
  • Proven ability to effectively manage priorities and timelines and achieve commitments.

You will have an advantage if you also have:

  • Experience with ServiceNow ITSM, ITOM and ITAM.
  • Experience migrating data and configurations from one ServiceNow instance to another.
  • Experience using a FedRAMP instance of ServiceNow.
  • Experience using ServiceNow with Sovereign Cloud.