SAP Sustainability Adoption Facilitator CEE APAC 

Bulgaria, Burgas 

302375185

In the Adoption Care team, we deliver on that mission to drive adoption with:

• Early adoption support

• Product Success

• Adoption office (enablement, strategy & operations)

EXPECTATIONS AND TASKS

You will work in a global team and play an instrumental role in (non-exhaustively):

Early adoption support:

• Delivering our SAP Sustainability Adoption Care Program (ACP)

• Initiate the adoption of inactive license-customers

Product Success:

• Support our team-internal product champions for Responsible Design and Production as well as Green Token in their duties and responsibilities

• Help the GT and RDP product champions to oversee the customer statuses; create regular updates and forecasts on adopting and active customers

Adoption Office:

• Leading initiatives for next level adoption aligned to our overall strategic themes

• Contributing to knowledge management & enablement (content, sessions, ...)

• Providing assets and sustainability expertise to Customer Success Managers (CSMs) to drive adoption across the Customer Value Journey (esp. for GT and RDP)

• Overseeing the regional adoption status in CEE and APAC and working together with local allies and stakeholders

QUALIFICATIONS

Customer focus: Be comfortable in customer conversations, understand the customer’s requirements and goals and turn them into actionable plans to increase their product usage and value attainment;

(Deep) technical product understanding:

• Profound business processes and technical knowledge of the SAP solutions as well as SAP-internal processes

• With experience in SAP Green Token, SAP Responsible Design and Production and/or SAP Sustainability Control Tower (big plus)

• Experience in other (SAP or non-SAP) Sustainability or adjacent solutions, for example Data and Analytics (big plus)

• Expertise in sustainability-related fields, for example Circular Economy and/or ESG Reporting,(big plus)

Further (soft) skills:

• Pro-active and highly self-responsible working style, a team-player and problem-solver, results-oriented, with a can-do attitude

• Diligence, with an eye on high quality results without being perfectionistic

• For internals: experience with the customer data related tools at SAP

• Business fluent in English (must-have)

Work experience:

• At least 4 years

• Relevant SAP experience (technical and/or industry knowledge, SAP-internal network, etc.)

• Preferably a proven track record of working in an adoption-related customer-facing role (CS professional, Business Process Consultant, etc.)

​