Taboola 2nd Level Technical Support Engineer 

Brazil, São Paulo, São Paulo 

301176639

What skills and qualifications do I need?

For this role it is essential that you have:

• At least one year of experience in a technical support position
• Experience troubleshooting, SQL, Google Analytics, JavaScript, CSS/HTML, APIs and Mobile SDKs
• Passion for developing creative technical solutions
• Knowledge of business processes, workflows, and ability to provide structured formal documentation
• Strong customer service skills

As a Technical Support Engineer you will:

• Perform in-depth troubleshooting including database analysis and reading system logs to solve complex support issues
• Manage assigned cases to meet service agreement levels
• Provide ongoing support and case management for top clients
• Work with several departments across Global Support, Professional Services, R&D, Sales, and Account Management
• Write technical notes and troubleshooting procedures to be used by the Global Support Organization
• Develop a deep knowledge of Taboola-specific technology issues

Why Taboola?

• If you ask our employees what they love about Taboola they will tell you that here they are able to discover their best professional self, explore where they can grow to, and learn from and together with smart and talented people.
• We work with some of the biggest names in the business. Our partners include MSN, IstoÉ, Folha de São Paulo, R7, Editora Globo and much more.
• Taboola São Paulo offers a generous benefit package including health insurance.