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Tesla Regional Service Manager United States, North Carolina, Raleigh 299897060
13.08.2024
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What You’ll DoWhat You’ll Bring
- Achieve monthly and quarterly goals, ensuring excellence in customer service, team management, operations, and financial performance
- Exceed customer expectations by actively engaging with existing and new customers, monitoring service trends, and implementing continuous improvements
- Reinforce a culture of leadership and team excellence: training standards, career pathing, succession planning, talent acquisition and employee retention
- Drive operational excellence by understanding and improving all aspects of service center performance and championing safety and efficiency
- Manage finances, understand business metrics, and lead daily operations to achieve specific goals in quality, productivity, cost, and revenue
- Act in the best interest of Tesla, demonstrating sound judgment, passion for the mission, and fostering a customer-focused culture
- Develop technical acumen, acquire knowledge of all Tesla products, service systems, processes, and procedures
- Bachelor’s degree or equivalent professional experience
- Ability to travel up to 75%
- Prior leadership experience in a service-focused industry; automotive expertise is not required
- Experience leading teams of 100+ across large geography, preferred
- Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
- Experience running complex processes using Lean or other techniques
- Valid driver's license required
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