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Tesla Regional Service Manager 
United States, North Carolina, Raleigh 
299897060

13.08.2024
What You’ll Do
  • Achieve monthly and quarterly goals, ensuring excellence in customer service, team management, operations, and financial performance
  • Exceed customer expectations by actively engaging with existing and new customers, monitoring service trends, and implementing continuous improvements
  • Reinforce a culture of leadership and team excellence: training standards, career pathing, succession planning, talent acquisition and employee retention
  • Drive operational excellence by understanding and improving all aspects of service center performance and championing safety and efficiency
  • Manage finances, understand business metrics, and lead daily operations to achieve specific goals in quality, productivity, cost, and revenue
  • Act in the best interest of Tesla, demonstrating sound judgment, passion for the mission, and fostering a customer-focused culture
  • Develop technical acumen, acquire knowledge of all Tesla products, service systems, processes, and procedures
What You’ll Bring
  • Bachelor’s degree or equivalent professional experience
  • Ability to travel up to 75%
  • Prior leadership experience in a service-focused industry; automotive expertise is not required
  • Experience leading teams of 100+ across large geography, preferred
  • Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
  • Experience running complex processes using Lean or other techniques
  • Valid driver's license required