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Honeywell Software Engr II 
United States 
299026989

12.08.2024

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JOB DESCRIPTION
Driving Infinite Possibilities Within A Diversified, Global Organization
  • Handle internal and external customer related issues and concerns
  • Point of escalation for Level I, 2 & 3 Specialists
  • Record all customer interactions into a NEX Database
  • Conduct Technical Support data analytics applicable to Customer Interactions and Product Data
  • Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
  • Develop FAQs, Technical Tips on Hardware and Software applications
  • Assist in the development of internal documentation
  • Read and comprehend technical documents, quick start guides, and configuration documentation
  • Liaising with Product management and senior engineering specialists for problem resolution
  • Work with Senior Support Engineers on new product testing and documentation
  • Attend and facilitate frequent Technical Related Tier Sessions, work groups & Product Trainings
  • Manage and maintain the Training and Knowledge Retention Plan for Technical Support
  • Conduct the trainings for internal and external customer.
  • Make the Lab setup and reproduce the customer issue.
  • Identify the defect and enhancement on the customer issue.
  • Responsible to deliver all TAC KPIs.
  • Actively participate in departmental activities and initiatives
  • Document all tasks and project activity in Salesforce.com Project Logs
  • Maintains acceptable call evaluation requirement
  • Maintains acceptable VOC requirement
  • Up to 10% travel
YOU MUST HAVE
  • Bachelor’s degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics
WE VALUE

Bachelor’s Degree in engineering ie. Electrical/ Electronics / Instrumentation/ Mechanic/ Computer Science.
Min 10 ~ 12 years of relevant experience in configurations of FIRE/ SECURITY/ BMS Products in the field or min 6 ~ 8 Years of experience in providing technical support of these products.


Additional Information
  • JOB ID: HRD236564
  • Category: Engineering
  • Location: Devarabisanahalli Village, KR Varturhobli,,East Taluk - Phase I,Bangalore,KARNATAKA,560103,India
  • Exempt

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