Honeywell Software Engr II 

United States 

299026989

• Handle internal and external customer related issues and concerns
• Point of escalation for Level I, 2 & 3 Specialists
• Record all customer interactions into a NEX Database
• Conduct Technical Support data analytics applicable to Customer Interactions and Product Data
• Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
• Develop FAQs, Technical Tips on Hardware and Software applications
• Assist in the development of internal documentation
• Read and comprehend technical documents, quick start guides, and configuration documentation
• Liaising with Product management and senior engineering specialists for problem resolution
• Work with Senior Support Engineers on new product testing and documentation
• Attend and facilitate frequent Technical Related Tier Sessions, work groups & Product Trainings
• Manage and maintain the Training and Knowledge Retention Plan for Technical Support
• Conduct the trainings for internal and external customer.
• Make the Lab setup and reproduce the customer issue.
• Identify the defect and enhancement on the customer issue.
• Responsible to deliver all TAC KPIs.
• Actively participate in departmental activities and initiatives
• Document all tasks and project activity in Salesforce.com Project Logs
• Maintains acceptable call evaluation requirement
• Maintains acceptable VOC requirement
• Up to 10% travel

• Bachelor’s degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics

Bachelor’s Degree in engineering ie. Electrical/ Electronics / Instrumentation/ Mechanic/ Computer Science.
Min 10 ~ 12 years of relevant experience in configurations of FIRE/ SECURITY/ BMS Products in the field or min 6 ~ 8 Years of experience in providing technical support of these products.

• JOB ID: HRD236564
• Category: Engineering
• Location: Devarabisanahalli Village, KR Varturhobli,,East Taluk - Phase I,Bangalore,KARNATAKA,560103,India
• Exempt