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What you need to know about the role:
As a teammate within Customer Solutions, your primary responsibilities will beBy using the latest in modern communication and technology tools, you will be able to provide our customers withanswers to their questions in both a quick and helpful manner.
resolution to their questions andnquiries whilea positive and friendly attitude.
strong communication
Your Day to Day:
Answer phone callsandemails from customers and work to resolve their queries in real time,
thefeatures and benefits of PayPal productsin order toimprove their satisfaction and deepen their relationship with PayPal.Deliver on metricse.g: phone handling
Provide consistent feedbackregardingoverall customer satisfaction,tools
What you need to bring:
Fluent Danish & English isrequiredfor this role
Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel)
Strong verbal (phone) communication skillsutilising
Strong written (email) communicationutilisingproper grammar and punctuation
Ability to work independently while making sound business decisions on case information
sense of urgency and follow through
Ability to multitask multiple systems, screens, and tasks during customer contacts
Time Management and Adherence to schedules
Ability to learn and adapt to new software technologies
A drive forresul
Our Benefits:
Any general requests for consideration of your skills, please
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