Uber Business Insights Program Specialist 

United States, West Virginia 

298373248

• Lead insights investigations end-to-end, from scoping stakeholder needs to sharing final results and recommendations.

• Partner closely with the QA team, BPOs, COEs, and SP&T to uncover root causes, improvement opportunities, and drive action.

• Coordinate with coding/data teams to ensure accurate data collection and efficient execution.

• Analyze qualitative and quantitative data to surface key findings that support global initiatives and customer satisfaction improvements.

• Deliver high-quality reports and dashboards that provide clear visibility and value to stakeholders.

• Ensure effective communication across teams, keeping all relevant parties aligned on status, insights, and next steps.

• Advocate for customer-centric improvements in process, policy, and training.

• 2+ years of experience in customer support, operations, or data analysis roles.

• English fluency.

• Strong analytical skills with the ability to interpret data and present clear insights.

• A customer-first mindset and the ability to assess how operational gaps impact the customer experience.

• Excellent written and verbal communication skills; ability to synthesize complex findings into compelling narratives.

• Proficiency in Excel and comfort working with large datasets.

• Strong collaboration skills and the ability to work cross-functionally in a fast-paced environment.

• Bachelor’s degree in Business Administration, Engineering, or a related field (or currently pursuing).

• Working knowledge of SQL.

• Familiarity with quality tools (e.g., Six Sigma) or customer experience frameworks.

• Experience supporting global or cross-regional initiatives.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .