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Uber Business Insights Program Specialist 
United States, West Virginia 
298373248

Yesterday
What You’ll Do
  • Lead insights investigations end-to-end, from scoping stakeholder needs to sharing final results and recommendations.

  • Partner closely with the QA team, BPOs, COEs, and SP&T to uncover root causes, improvement opportunities, and drive action.

  • Coordinate with coding/data teams to ensure accurate data collection and efficient execution.

  • Analyze qualitative and quantitative data to surface key findings that support global initiatives and customer satisfaction improvements.

  • Deliver high-quality reports and dashboards that provide clear visibility and value to stakeholders.

  • Ensure effective communication across teams, keeping all relevant parties aligned on status, insights, and next steps.

  • Advocate for customer-centric improvements in process, policy, and training.

What You’ll Need
  • 2+ years of experience in customer support, operations, or data analysis roles.

  • English fluency.

  • Strong analytical skills with the ability to interpret data and present clear insights.

  • A customer-first mindset and the ability to assess how operational gaps impact the customer experience.

  • Excellent written and verbal communication skills; ability to synthesize complex findings into compelling narratives.

  • Proficiency in Excel and comfort working with large datasets.

  • Strong collaboration skills and the ability to work cross-functionally in a fast-paced environment.

Bonus Points If You Have
  • Bachelor’s degree in Business Administration, Engineering, or a related field (or currently pursuing).

  • Working knowledge of SQL.

  • Familiarity with quality tools (e.g., Six Sigma) or customer experience frameworks.

  • Experience supporting global or cross-regional initiatives.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .