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Cisco ThousandEyes United States, Georgia, Atlanta 297574556
08.07.2024
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Responsibilities
- Proactively reach out to customers to build and maintain a trusted advisor relationship and create technical champions
- Collaborate with the Customer Success Specialist and Sales team on account strategy
- Identify customer strategic initiatives and potential use cases
- Engage with customers to drive adoption through best practice recommendations and increase the value ThousandEyes delivers to their business
- Actively identify new and expansion opportunities
- Share customer feedback and improvement requests with the Product team
- Deliver product updates sessions highlighting new capabilities that have been released
- 3+ years of Technical Support, Solutions Engineering, Professional Services or similar technical customer facing roles
- Strong desire to learn and ability to work independently in a fast paced environment
- Knowledge of network infrastructures, cloud technologies and application frameworks
- Experience with scripting languages (e.g., Python, Perl, JavaScript)
- Excellent communication, presentation, and problem-solving skills
- English and Spanish are required
- Portuguese and additional languages are highly desirable
- Bachelor’s degree or equivalent in Computer Science or related field
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