KLA Customer Service Engineer 

Taiwan, Taiwan Province, Hsinchu 

297118159

1. **Provide technical support**: Respond to customer inquiries and issues related to production equipment, troubleshoot problems, and provide solutions to ensure minimal downtime.2. **Perform installation support and maintenance**: Install support, configure, and maintain production equipment at customer sites, ensuring optimal performance and adherence to safety standards.3. **Conduct preventive maintenance**: Onsite perform preventive maintenance, upgrades, and diagnostics to prevent potential issues and minimize downtime.4. **Analyze and report issues**: Analyze equipment malfunctions, identify root causes, and generate detailed reports on the problems and resolutions. Collaborate with the research and development team to implement field solutions.5. **Manage customer relationships**: Develop and maintain strong relationships with key customers, understand their business goals, and work closely with them to ensure their satisfaction.6. **Provide training and support**: Train customer employees on the proper use of production equipment, ensuring they have the necessary knowledge and skills to operate the systems safely and effectively.7. **Collaborate with cross-functional teams**: Work closely with sales, engineering, and other departments to ensure seamless integration of customer service into all aspects of the business.1. **Educational background**: Bachelor's degree in engineering, such as electrical, mechanical, or mechatronics, or a related technical field.2. **Technical skills**: Proper knowledge of semiconductor production equipment, electronics, circuits, and schematics. Proficiency in troubleshooting and diagnosing complex electro-mechanical systems and software.3. **Communication skills**: Good verbal and written communication skills to effectively interact with customers, provide technical explanations, and generate detailed reports.4. **Problem-solving skills**: Ability to analyze complex issues, identify root causes, and develop innovative solutions to resolve customer problems.5. **Customer-oriented mindset**: Commitment to delivering exceptional customer service and maintaining high customer satisfaction.6. **Adaptability**: Ability to work effectively in a fast-paced, demanding environment with changing workloads and priorities.7. **Language skills**: Proficiency in English is mandatory.

Minimum Qualifications

Master's Level Degree or work experience of 2 years