What You'll Do
- Work with the Account Executive team to develop improvement plans and ensure a seamless transition from Sales to Account Management.
- Drive revenue for Uber for Business throughout the post-sales lifecycle: increase overall ridership and product utilisation, upsell new products and services, identify and close new business within existing accounts, convert to multi-year agreements, and minimise churn.
- Meet or exceed all assigned expansion/upsell/retention revenue targets.
- Develop excellent relationships with key clients, providing: recommendations and advice around best practices, guidance during new product/feature launches, help resolving any product issues or concerns and driving new growth.
- Communicate effectively and efficiently via phone, email and in-person meetings.
Basic Qualifications
- At least 2 years of B2B client benefit or account management experience
- A history of client success and the ability to consistently exceed KPIs, revenue targets, and company goals
- Excellent communication and interpersonal skills, with the ability to persuasively communicate recommendations and effectively champion customer needs
- To be resolute and excited about a fast-paced team environment
- An ability to resolve problems, adapt, and grow quickly as we build the Client Success organisation
Preferred Qualifications
- Excellent use of insights and reliability around data-driven decision making
- Excellent organization, project management and time management skills, the ability to take initiative
* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .