SAP Business Technology Platform Customer Success Partner 

Canada, Ontario, Toronto 

295298748

In this role, you would drive value realization for our customers. You will proactively engage customers post-sale to ensure they get maximum value from their Business Technology Platform investment. You will be the technical trusted advisor “Cloud Solution Architect” through providing “To-Be” State Architecture workshops, best practices, VIP webinars, and driving Re-platforming discussions with Customers. You have a focus on maintaining retention as you will manage the customer renewal process including full execution of the entire opportunity-to-win cycle (including CRM, pricing, rev rec, legal, forecasting, etc.). You'll use your relationship building skills to build a network of colleagues and customer-facing personnel to support your assigned accounts such as Account Executives, Product Management, Support, Deals Desk, Implementation Services, Partners, etc.

Experience / Role Requirements:

You will excel in this role if you:

• Have hands-on experience with SAP Business Technology Platform across multiple practice areas (Data and Analytics, App Dev and Automation, Integration, Artificial Intelligence/Intelligent Technologies)
• Have excellent communication (oral and written), presentation, program management, and organizational skills.
• Are willing to travel (up to 30% travel) and the ability to adapt to the unique business and cultural practices of each region/country.
• Have at least 5 years of experience working in the IT Industry. Your background could be Software Engineering, Development Management, Project/Product Management, Pre-sales, Customer Engagement, Customer Success, Preferred Care, Consulting, etc.
• Have working knowledge in the SAP Cloud Portfolio, including Cloud ERP, HCM, ISBN, CX.
• Have working knowledge of similar types of Hyperscaler PaaS Solutions (e.g. MS Azure, Amazon Web Services, Google Cloud, etc.)
• Understand cloud commercial topics, including Current Cloud Backlog, cloud contracts and renewal management.

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