PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION:
Play a critical role to drive
KEY RESPONSIBILITIES:
Planning
- Plan objectives with Retail Operations teams to drive business performance and operational efficiency
- Plan objectives with Director Retail Operations
- Plan action plans to reach targeted KPI’s
- Plan retail relevant strategies and projects to drive market share and retail excellence
Management
- Take full ownership of the market and its commercial success
- Plan and prioritize efficient store visits to maximize market performance
- Manage delivery of own retail KPIs and financial KPIs (qualitative and quantitative) in the market
- Ensure proper in-store Brand execution, according to established standards and directives, in all stores
- Pro-actively analyze sell-through figures and develop action plans with District Managers / Cluster Managers to achieve productivity target
- Take ownership on retail expansion in marketplace including new opening, upgrade, remodel and enlargement projects
- Ensure compliance with established policies, procedures, initiatives and directives
- Develop and roll out retail operation tools to maximize operation efficiency
Financial
- Manage and deliver own retail financial KPI’s
- Manage market store P&L
System and Processes
- Manage own retail KPI’s and tracking/reporting systems
- Ensure operational system efficiency and training
People Management
- Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance
- Ensure compliance to established HR policies and procedures
- Recommend structural and/or people movement in store in order to achieve sales and brand targets
- Coordinate with District Managers /Clustermanagers on staff recruitment, upskilling, retention and development.
- Partner with HR on relevant HR projects like internal referral, performance review, succession planning, etc.
- Deliver HR relevant KPIs such as fulfilment rate, talent retention, attrition rate, personnel cost and productivity etc.
Training and Development
- Identify and recommend training & development needs for own retailstores
- Coach the District Managers /Clustermanagers to increase their district sales, productivity and profitability
- Own succession planning for thestores
- Partner closely with the Retail Training Teamto ensure quality & efficiency of training programs
KEY RELATIONSHIPS:
- Internal: Retail Operation Teams, Human Resources, Retail Business Planning, Retail Merchandising, Brand, Sales, Finance, Global Sales Strategy & Excellence
- External: Department Stores, Landlords, Suppliers, Vendors
KNOWLEDGE, SKILLS AND ABILITIES:
- Excellent planning & organizational skills
- Strong people management skills
- Excellent interpersonal/communication and stakeholder management skills
- Results oriented
- Consumer service oriented
- Excellent Team Player exhibiting strong collaboration skills
- Ability to multi-task
REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:
- Minimum 10 years of experience in store management, or store network (district) management.
- Minimum 6 years of experience in a retail multinational company
- Bachelor’s degree required and advanced degree in business or related fields preferred
- Strong experience of people and retail operation management
- Fluent in English and Mandarin
- Strong presentation skills