PayPal Senior Director Global Risk – Control Programs United States, West Virginia 29473709
Share
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
This job develops and articulates a clear vision and strategy for risk management, collaborates with stakeholders, inspires and leads teams, monitors risk exposure, and provides industry-leading guidance. It involves ensuring compliance and safeguarding the organization’s reputation.Essential Responsibilities:
- Develop and articulate a clear vision and strategy for risk management aligned with PayPal's overall strategy.
- Collaborate with stakeholders to assess and mitigate risks impacting operations and assets.
- Inspire and lead teams to implement long-term sustainability and financial stability strategies.
- Monitor and evaluate risk exposure to ensure compliance and safeguard the organization’s reputation.
- Provide key inputs and guidance as an industry leader to influence decision-making at the executive level.
Expected Qualifications:
- 12+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications
The incumbent will serve a criticalrole asSenior Director, Global Risk –Control Programs1LOD/First Line of Defensethe development, execution, and continuous improvementissue management,, and transformationheightened standards readiness. The incumbentwill oversee the global framework for detecting, assessing, and responding to operational, technology, andcontrol issuesacross the organization. The ideal candidate will have deepin financial services, proven leadership in managing large-scaleissue management, controlsrisk programeffectiveness with.Senior Director, Global Risk –on an interim basis tothe PayPal EVP, Global Chief Risk Officer.
of 1LOD Functions (Credit, Fraud Prevention, Financial Crimes/Anti-Money Laundering, Physical Security, Government Relations,Incident Management + Resiliency,and Functional Product Enablement).In addition, the independent function has prudential risk2LOD Oversight functions (Enterprise Risk, Compliance, Regulatory Affairs, Global Entity Management).
in 200+ markets around the..as Risk Manager.This leader will have a criticalcultural change, alignment with 2LOD governance programs, and executing on.Risk based controls that are embedded-by-design, systemic, preventive, andanomaly detectionto drive rapidtime-to-identificationare essentialalong withdesign and.Build organizational awareness and toolsunderstand risk-appetite, effective RCSA/Risk Control Self-Assessments, andstrong-linkage betweenrisk taking and accountability.accountability, and effectivemanagement ofrisk taking.
This leader will work closely with our Incident Managementand Technology Leadershipto implement critical programmaticinvestments treadiness, resiliency, andcontrol program effectivenessconsistent with the scale, maturity, andbalanced risk-taking activities.reas in which opportunities areAction Plan issue managementprogram linkage shouldcreate clear accountability for, risk-based, remediation.Incumbent will own and oversee, and accountability of issue ownersCEO Staff of CAP/Corrective Action Plans, timeliness of identification.
Key Responsibilities
Effective 24/7 GlobalIntegration–Lead functionalalways-on controlsreadinessin times of incidentsto engage stakeholders, business/functional leaders, external partners,Risk Operating Center,and Technology Command Center.
-Build, mentor, and lead a high-performing globalprogramteamthat supportsintegrated business risk and controls leadsandissue managementprofessionals while fostering a culture of accountability, resilience, and continuous improvement.
Technical Innovation -Drive adoption of advancedcontrolsdetection, monitoring, and response technologies, including AI-driven analytics and automationwhile partneringwith cybersecurity, IT operations, and business continuity leaders to strengthen resilience and recovery capabilities.
Client Support & Enablement–Be a strong 1LOD coach, supporting, educating, andmaintaininga "client first" mentality, prioritizing resiliency, reliability and stability of core PayPal business and technology services to ensure resiliency across our global network.
Process Development-Develop, implement, and continuously improve1LOD issuemanagement processes, policies, and procedures.Establish comprehensiveRCSA/Risk Control Self-Assessment, control design effectiveness, and control testing programs.
Stakeholder Communication-Serve as the primary point of contact forcontrols andissue managementcommunications, ensuringtimelyandaccurateupdates to stakeholders, including senior leadership and external counterparts (prudential regulators, clients, etc.)
Training and Awareness-Develop and deliver1LODtraining programs toenhancecontrolseffectiveness andissuemanagementcapabilities across the organization.
Metrics and Reporting-Establishkey performance indicators (KPIs)for Business Risk and Controlsand generatevisibilityto trackcontrols effectiveness and issue managementperformance andidentifyareas for improvement.
Always Regulatory Ready -Strong regulatory awareness of evolving operational resiliency mandates and insight on critical processes Recovery Time Objectives to ensure ongoing compliance.
Ensure post-incident remediation activities arelinked to CAP/Corrective Action Plans which arecompleted ina timelyandholisticmanner.
Qualifications
15+ years of global risk management, financial services,anddata sciencewith relevant experience in a large-scale, heavily matrixed, high-growth financial services/bank entity.
15+ years of experience incontrols, issuemanagementor a related field, with at least 7 years ofthat experienceservingin senior leadership roles.
Demonstrated leadership and effective communication with Board of Directors of financial institutions, including navigating risk assessment and operational resiliency.
Strong technical knowledge of IT infrastructure, cybersecurity, and enterprise operations.
Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
Expertise inenterprise risk management, crisiscommunication, regulatory engagement, and executive stakeholder management.
Strong background in financial services witha deepunderstanding of regulatory and operational resilience requirements.
track recordof managing large-scale, complexrisk management programsin a global, high-pressure environment.
.
Global/domestic travel (~10%).
Master’s degree in Business, Risk, Cybersecurity, or related field preferred.
Relevant certifications (e.g., CISSP, CISM, CISA, CBCP, PMP).
Extensive and credible experience in regulated entities (i.e.: CSSF/Commission de Surveillance duSecteurFinancier, FCA/Financial Conduct Authority, MAS/Monetary Authority of Singapore, OCC/Office of Comptroller of Currency, U.S. Federal Reserve, and/or FDIC supervised entities).
Travel Percent:
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit.
to learn more about our culture and community.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at.
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
These jobs might be a good fit
