Expoint – all jobs in one place
The point where experts and best companies meet
Limitless High-tech career opportunities - Expoint

Salesforce Senior Manager Customer Success People Leader 
Singapore, Singapore 
294677674

04.09.2025

Job Category

Job Details

Responsibilities

  • Lead a team of CSMs, forecasting growth, excellence and High Performing Culture

  • Execute strategies for Signature Success Plan renewals and growth across the assigned portfolio

  • Engage in top Signature Success prospects by providing direct customer-facing presales support, and formulating strategies to accelerate deal close.

  • Actively engage in account strategy and be a part of executing the strategy for select accounts.

  • Foster executive relationships with covered customers and internally to drive value of Signature investment.

  • Ensure the team successfully delivers the obligations and entitlements of the Signature offer

  • Proactively identify and remediate high-risk customers, and address & resolve complex customer blocking issues.

  • Own the direct relationship with Sales leaders aligned to your Operating Unit (OU) and build successful partnerships with broader stakeholders serving this OU to achieve common goals.

  • Work closely with peers and selling partners on capacity planning for Signature obligations.

  • Align customer allocations with Signature coverage, manage team-based allocations, and synchronise additional cloud resources as needed.

  • Deliver operating unit targets and key performance metrics through operational execution and discipline

  • Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to stakeholders and Operating Unit (OU) leaders.

  • Be an inspirational leader and create a vibrant, inclusive culture that inspires people to do their best work


Qualifications and Skills

  • Previous leadership roles with direct experience in customer success and team management within the SaaS industry in the Philippines is a must

  • Proven success in establishing a clear vision and driving change within a customer-facing organisation

  • Couple with a customer-centric mindset and strong critical thinking, exhibit the ability to use data and insights to identify trends and risks, and inform strategies, tactics and execution.

  • Demonstrate excellent communication skills to bridge between various teams and levels, and negotiation skills both with customers and internally

  • Experience in building executive relationships and driving/influencing change with complex Enterprises

  • Showcase a proven track record in building a high-performing team, including performance management, talent management, recruitment, retention, and development.

  • Experience with Enterprise-scale organisations and demonstrated leadership to make rapid decisions and problem-solving in this environment

  • Track record of delivering against targets and KPIs

  • Familiarity with Salesforce's product offerings, services, and the larger industry landscape.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

be your best
, and our AI agents accelerate your impact so you can

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement