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GE HealthCare Field Service Engineer 
Serbia, Central Serbia, Belgrade 
29446661

01.09.2024
Responsibilities:
  • Complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.

  • Perform installation, validation, and maintenance on assigned equipment.

  • Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members.

  • Effectively communicate and partner with teammates and colleagues.

  • Lead communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

  • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.

  • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.

  • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.

  • Serve as a member of the account community for key accounts.

  • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.

  • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.

  • Keep up to date with competitor information and market trends.

  • Answer service calls independently and without assistance.

Qualifications:
  • Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment;

  • OR equivalent military education; and 4+ years of experience servicing electrical equipment.

  • OR High School Diploma/GED and 8+ years of experience servicing electrical equipment.

  • Experience with Web applications as well as Microsoft suite of products.

  • Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision, and depth perception.

  • Must have and maintain a valid Driver's License.

  • Willingness to be available ""after hours"", and work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Quality-Specific Goals:
  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

  • Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.

  • Complete all planned Quality, EHS & Compliance

  • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

  • Identify and report any personal quality or compliance concerns immediately to the Quality Organization.

  • Ensure timely dispatch closure (if applicable).

  • Identify and report any unsafe workplace conditions or unsafe acts to the EHS Organization.

  • Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe (if applicable).

  • Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

  • Maintain tools and test equipment properly and ensuring they are calibrated.

Desired Characteristics:
  • Strong coaching and mentoring skills.

  • Strong time management and organization skills and ability to juggle multiple responsibilities.

  • Self-motivated.

  • Strong networking and interpersonal skills.

  • Training and experience in multiple modalities.

  • Demonstrated understanding that customers determine our success.

  • Operate with efficiency and sense of urgency.

  • Willingness to learn and adapt to changing environments.

  • Empower and inspire others.

  • Ability to deliver results in an uncertain environment.