Bachelor's degree in Science, Technology, Engineering, Math, or equivalent practical experience in technical support, professional services, software development, or product operations management.
7 years of experience in technical support, professional services, software development, or product operations management.
Experience with cloud based serverless, storage, and developer tools technologies.
Experience with SQL database administration, Google App Engine, open source software communities, cloud networking solutions, or distributed computing technology.
Experience with B2B enterprise-grade support and advocating for customer needs.
Experience as a system/network administrator working with Linux/Unix or Windows systems, Kernel to Shell, file systems, and client-server protocols.
Experience with web or mobile app development, troubleshooting database issues, schema design, and SQL query profiling.
Ability to communicate in English and Mandarin Chinese fluently.