Bachelor's degree in Science, Technology, Engineering, Math, or equivalent practical experience in technical support, professional services, software development, or product operations management.
4 years of experience reading or debugging code (e.g., Java, C, C++, .NET, Python, Shell, Perl, JavaScript).
Preferred qualifications:
Experience with cloud based serverless, storage, and developer tools technologies.
Experience with SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing technology.
Experience as a system/network administrator working with Linux/Unix or Windows systems, from Kernel to Shell, file systems, and client-server protocols.
Experience with web/mobile app development, troubleshooting database issues, schema design, and SQL query profiling.
Experience with Business-to-Business enterprise-grade support and advocating for customer needs.
Ability to communicate in English and Mandarin fluently as this is a customer-facing role that requires interactions in Mandarin with local stakeholders.