JPMorgan Client Education Team Analyst 

United Kingdom, England 

292945145

Job Responsibilities:

• Deliver virtual training sessions to merchants on our strategic platform, reporting suite & capabilities
• Engage directly with merchants by providing virtual training support
• Understand the different role profiles and training requirements for each across the platform
• Assist with the maintenance of training materials and work with subject matter experts to ensure quality, accuracy and consistency of training content

Required qualifications, capabilities and skills:

• Able to navigate multiple technologies while staying engaged and delivering virtual training content with our merchants on the phone
• Demonstrate resiliency and extreme adaptability in a fast-paced environment
• Possess strong customer focus with the ability to have detailed conversations with our merchants
• Demonstrate personal excellence including punctuality, integrity, and accountability
• Effectively prioritize work to ensure efficiency
• Have the ability to work independently and in a team environment
• Think critically and exercise independent judgement

Preferred qualifications, capabilities and skills

• Customer interaction, training facilitation or customer support experience strongly preferred, either by phone or face to face
• Payments industry experience servicing merchants or relevant customer support experience, either by phone or in person
• Proficiency with data tools (excel, database), data visualization tools (PowerPoint, Tableau)
• Excellent verbal, written and interpersonal communication skills required
• Demonstrated to be highly self-motivated, able to prioritize multiple tasks in a proactive manner to meet deadlines, and display attention to detail
• Bilingual in an European modern foreign language, especially French, is highly desirable

Work Schedule

• Must be willing to work in the office minimum of three days per week
• Must be willing to work during our operating hours, which includes bank holidays as required