Job Responsibilities:
- Deliver virtual training sessions to merchants on our strategic platform, reporting suite & capabilities
- Engage directly with merchants by providing virtual training support
- Understand the different role profiles and training requirements for each across the platform
- Assist with the maintenance of training materials and work with subject matter experts to ensure quality, accuracy and consistency of training content
Required qualifications, capabilities and skills:
- Able to navigate multiple technologies while staying engaged and delivering virtual training content with our merchants on the phone
- Demonstrate resiliency and extreme adaptability in a fast-paced environment
- Possess strong customer focus with the ability to have detailed conversations with our merchants
- Demonstrate personal excellence including punctuality, integrity, and accountability
- Effectively prioritize work to ensure efficiency
- Have the ability to work independently and in a team environment
- Think critically and exercise independent judgement
Preferred qualifications, capabilities and skills
- Customer interaction, training facilitation or customer support experience strongly preferred, either by phone or face to face
- Payments industry experience servicing merchants or relevant customer support experience, either by phone or in person
- Proficiency with data tools (excel, database), data visualization tools (PowerPoint, Tableau)
- Excellent verbal, written and interpersonal communication skills required
- Demonstrated to be highly self-motivated, able to prioritize multiple tasks in a proactive manner to meet deadlines, and display attention to detail
- Bilingual in an European modern foreign language, especially French, is highly desirable
Work Schedule
- Must be willing to work in the office minimum of three days per week
- Must be willing to work during our operating hours, which includes bank holidays as required