The point where experts and best companies meet
Share
Your background
6-8 years Client Service experience (preferably within an international/domestic payments banking environment-corporate banking experience / alternatively retail banking experience).
Knowledge of treasury and cash management services to provide advisory services to clients.
Good interpersonal and problem solving skills.
Good verbal and written communication skills are essential for this role.
Ability to thrive on challenges, work in high pressured environment and meet tight deadlines.
Good time management skills, Strong team player with good work ethics.
Ability to work independently as part of an elite team.
Attention to detail, Highly organized, Adapts easily to change.
Takes personal ownership and accountability of the work assigned.
Ability to build strong client relationships alongwith a proactive approach.
Friendly outgoing personality to deal with clients / business partners
It will help to have an Operational Excellence mindset.
What you will do
Work with Team, Business Partners and Clients to provide and promote quality service resolutions:
Manage the day to day servicing enquiries of Pan India clients.
Log, investigate and resolve all enquiries in a timely/accurate manner in accordance with Service Levels
Undertake regulatory remediations and ensure closures within designated timelines
Provide consistent service and keep clients informed on status of all outstanding enquiries
Liaise with local / regional operations at all levels for timely and accurate resolution of queries.
Be the client’s trusted advisor and provide proactive services including commercialization of new solutions, etc
Need to use high level discretion to understand client’s requirement and escalate as appropriate
Provide back up support to other Client Services Advisor and be a team player
Deliver a world class client experience.
These jobs might be a good fit