Bank Of America Client Service Associate/Treasury Advisor 

India, Karnataka, Bengaluru 

292435355

Your background

• 6-8 years Client Service experience (preferably within an international/domestic payments banking environment-corporate banking experience / alternatively retail banking experience).

• Knowledge of treasury and cash management services to provide advisory services to clients.

• Good interpersonal and problem solving skills.

• Good verbal and written communication skills are essential for this role.

• Ability to thrive on challenges, work in high pressured environment and meet tight deadlines.

• Good time management skills, Strong team player with good work ethics.

• Ability to work independently as part of an elite team.

• Attention to detail, Highly organized, Adapts easily to change.

• Takes personal ownership and accountability of the work assigned.

• Ability to build strong client relationships alongwith a proactive approach.

• Friendly outgoing personality to deal with clients / business partners

• It will help to have an Operational Excellence mindset.

What you will do

Work with Team, Business Partners and Clients to provide and promote quality service resolutions:

• Manage the day to day servicing enquiries of Pan India clients.

• Log, investigate and resolve all enquiries in a timely/accurate manner in accordance with Service Levels

• Undertake regulatory remediations and ensure closures within designated timelines

• Provide consistent service and keep clients informed on status of all outstanding enquiries

• Liaise with local / regional operations at all levels for timely and accurate resolution of queries.

• Be the client’s trusted advisor and provide proactive services including commercialization of new solutions, etc

• Need to use high level discretion to understand client’s requirement and escalate as appropriate

• Provide back up support to other Client Services Advisor and be a team player

• Deliver a world class client experience.