Bank Of America Officer Client Service Associate/Treasury Advisor 

India, Maharashtra, Vasai-Virar 

467913527

Responsibilities:

Work with Team, Business Partners and Clients to provide and promote quality service resolutions:

• Manage the day to day servicing enquiries of Pan India clients

• Log, investigate and resolve all enquiries in a timely/accurate manner in accordance with Service Levels

• Undertake regulatory remediations and ensure closures within designated timelines

• Provide consistent service and keep clients informed on status of all outstanding enquiries

• Periodic analysis of client enquiry statistics to identify trends and recurring issues

• Routine dialogue with client to understand key requirements, pro-active engagement for outstanding enquiries / deliverables

• Liaise with local / regional operations at all levels for timely and accurate resolution of queries

• Work with team, business partners, Wire Investigations team and clients to provide and promote quality service solutions

• Be the client’s trusted advisor and provide proactive services including commercialization of new solutions, etc

• Need to use high level discretion to understand client’s requirement and escalate as appropriate

• Provide back up support to other Client Services Advisor and be a team player

• Deliver a world class client experience

Skills:

• 8 years Client Service experience (preferably within an international/domestic payments banking environment-corporate banking experience / alternatively retail banking experience)

• Knowledge of treasury and cash management services to provide advisory services to clients

• Good interpersonal and problem solving skills;Strong persuasion/ client management skills

• Good verbal and written communication skills are essential for this role

• Ability to thrive on challenges, work in high pressured environment and meet tight deadlines

• Good time management skills, Strong team player with good work ethics

• Ability to work independently as part of an elite team

• Attention to detail, Highly organized, Adapts easily to change

• Takes personal ownership and accountability of the work assigned

• Ability to build strong client relationships alongwith a proactive approach

• Friendly outgoing personality to deal with clients / business partners

• It will help to have an Operational Excellence mindset