Responsibilities Include:
- Support common modules roadmap and implementation of released products
- Support implementation of component roadmaps including part obsolescence, replacements, alternative vendors and cost reduction
- Facilitates intercompany communication to align on product strategies, assist in providing guidance on pricing, spare level contents, and restricted part orders
- Support implementation of cost reduction roadmap
- Assist in managing changes to the product after product release, whether driven by engineering, quality, safety, customer demands or supply obsolesce
- Assist in product change management (PCM) and control
- Implementation of PCN (Part Change Notification) with Global Product Support
- Provides guidance/input about field service impact of part/supplier changes
- Assist in accuracy of customer shipped configurations and BOMs (Bill of Materials)
- CaRM (Configuration accuracy Review Meeting) reviews
- BOM (Bill of Materials) accuracy
- NSR (Non Standard Request) approval
- Act as the primary contact for BU TPS team and FSO field site managers.
- Run FSO/SBU meetings with attendance from FSO, WWOps, targeting service tool performance, Install and Warranty (I&W) costs, parts/labor cost reduction plans, Customer Improvement Plan (CIP), and service Best Know Methods (BKM’s).
- Own the training of field FSO’s to an expertise level to minimize BU TPS engagement and value leaks.
- Own field FSO training and some engagement PSE engagement and deployment to support Service Agreement (SA) growth.
- Drive internal parts cost reduction through weekly engagement with WWOps/sourcing teams.
- Deploy field experts as needed to support critical SA’s as per FSO request.
- Share service procedures across FSO through regular internal meetings.
- Serve as the key escalation point for FSO to address complex and chronic field issues, working directly or with support teams to address them.
- Supply field input to funnel for list of parts forrepair/refurb/cleaningand provide feedback on priority list of parts.
- Manage the adoption of replacement parts into the installed base (legacy) and handle obsolescence management by informing the field and finding solutions.
- Provide Field Support by identifying Key Process Improvement (KPI) gaps, working with FSO to understand and close KPI gaps.
- Provide Comprehensive Service Agreements (CSA) Field Support by identifying KPI gaps, working with FSO to understand and close KPI gaps.
- Manage parts that engineering is working on.
Qualifications:
- Bachelor's degree in a relevant field (Mechanical or Electrical Engineering).
- Strong communication and organizational skills.
- Ability to work collaboratively with cross-functional teams.
- Problem-solving skills and attention to detail.
- Willingness to travel as needed.
Preferred Qualifications:
- Experience in field support or related roles.
- Knowledge of service tool performance, parts/labor cost reduction plans.
- Familiarity with CIP and service processes.
Bachelor's Degree (Required)
1 - 2 Years
Full time
$70,000.00 - $95,500.00