Boston Scientific Call Center Service Rep 

United States, Texas, Houston 

292057517

Your responsibilities will include:

• Answer all incoming Customer Service calls promptly and manage them effectively and efficiently
• Address questions and educate patients, practices, and sales staff
• Handle specified technical monitor issues
• Redirect calls to subject matter experts as defined in protocols
• Notate patient accounts for activities and disconnect
• Assist patient’s requests for additional supplies by placing orders on their behalf
• Document all calls or correspondences.
• Handle Emails/VM s as assigned
• Demonstrate empathy and decrease customer tension
• Promote the value of Preventice remote monitoring to reduce cancellations
• Must communicate in a professional, empathetic and diplomatic manner with good voice quality, dictation, and articulation.
• Works to achieve the day-to-day Customer Service Team’s quality and productivity goals
• Exhibit a high sense of urgency
• Identify, document and escalate potential patient or practice complaints per standard operating procedures
• Other duties as assigned
  

Required qualifications:

• 2 Years with high school degree/equivalent, or An equivalent combination of education/work experience
  

Preferred Qualifications:

• One to two years of experience in a call center or customer service position
• Knowledge of medical terminology a plus
• Excellent multitasking and organization skills
• Certification in assigned area preferred
• Excellent verbal and written communication skills
• Computer skills are required including proficiency in Windows-based applications and MS Office.
• Knowledge of multi-line telephone system
• Excellent Customer Service skills when interacting with all internal and external clients
• Bilingual is a plus
• High attention to detail
• Ability to work in a fast-paced environment

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.