Job responsibilities
- Manage and execute ATM projects, including new installations, replacements, and temporary relocations, to support real estate initiatives.
- Coordinate with cross-functional teams to ensure timely and efficient project completion.
- Collaborate with the ATM Monitoring Group (AMG) to oversee the health and performance of more than 15,000 ATMs and Teller Cash Recyclers (TCRs).
- Monitor active technician dispatches and ensure maximum uptime for customer transactions.
- Understand and coordinate the roles of cash vendors, security vendors, ATM technicians, and other trades required for ATM installations.
- Partner with external vendors to maintain the Chase ATM and TCR fleet, serve as a liaison between various support groups, including Technology, Real Estate, third-party suppliers, and ATM hardware and Cash Supplier Management.
- Communicate effectively with both technology and non-technology stakeholders to facilitate resolution pathways.
- Troubleshoot and resolve technical issues using documented procedures and analytical problem-solving skills.
Required qualifications, capabilities, and skills
- Previous background working in large environment supporting the deployment and configuration of technology devices in retail financial industry
- Experience supporting ATM technicians in the installation’s steps in the field and software load/configuration from our remote support location
- Strong understanding of the various support roles of cash vendors, security vendors, ATM technicians, and other trades required to install an ATM.
- Must be able to work in fast pace environment with the ability to multi-task in/out bound phone calls, application of department/install process, updating project details, and manage concurrent issues
- Strong troubleshooting skills leveraging a combination of documented procedures/resolution steps and using analytical problem-solving skills to resolve issues
- Strong communication skills when interacting with technology and non-technology stakeholders
Hybrid Monday-Friday 7:00am-4:00pm