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JPMorgan ATM Deployment & Installation Team - DIT Analyst 
United States, Ohio, Columbus 
291647499

24.12.2024

Job responsibilities

  • Manage and execute ATM projects, including new installations, replacements, and temporary relocations, to support real estate initiatives.
  • Coordinate with cross-functional teams to ensure timely and efficient project completion.
  • Collaborate with the ATM Monitoring Group (AMG) to oversee the health and performance of more than 15,000 ATMs and Teller Cash Recyclers (TCRs).
  • Monitor active technician dispatches and ensure maximum uptime for customer transactions.
  • Understand and coordinate the roles of cash vendors, security vendors, ATM technicians, and other trades required for ATM installations.
  • Partner with external vendors to maintain the Chase ATM and TCR fleet, serve as a liaison between various support groups, including Technology, Real Estate, third-party suppliers, and ATM hardware and Cash Supplier Management.
  • Communicate effectively with both technology and non-technology stakeholders to facilitate resolution pathways.
  • Troubleshoot and resolve technical issues using documented procedures and analytical problem-solving skills.

Required qualifications, capabilities, and skills

  • Previous background working in large environment supporting the deployment and configuration of technology devices in retail financial industry
  • Experience supporting ATM technicians in the installation’s steps in the field and software load/configuration from our remote support location
  • Strong understanding of the various support roles of cash vendors, security vendors, ATM technicians, and other trades required to install an ATM.
  • Must be able to work in fast pace environment with the ability to multi-task in/out bound phone calls, application of department/install process, updating project details, and manage concurrent issues
  • Strong troubleshooting skills leveraging a combination of documented procedures/resolution steps and using analytical problem-solving skills to resolve issues
  • Strong communication skills when interacting with technology and non-technology stakeholders

Hybrid Monday-Friday 7:00am-4:00pm