JPMorgan Transactions Analyst ATM Monitoring Group 

United States, Ohio, Columbus 

210227411

Job responsibilities

• Manage aged and/or chronic ATM/TCR faults
• Partner with internal and external partners/vendors (cash vendors, facility vendors, hardware vendors and internal various departments) for ATM/TCR servicing
• Monitor fleet trends and outages
• Host calls with internal and external partners (cash vendors, facility vendors, hardware vendors and internal various departments)
• Create fleet level reporting for senior leadership
• Provide support to 4xx colleagues through training, feedback and coaching
• Maintain a high level of quality and effectiveness for mitigating ATM/TCR challenges in a production based environment.
• Investigate customer and executive office complaints

Required qualifications, capabilities, and skills

• Existing ATM/TCR knowledge
• Ability to multi-task
• Strong problem solving, critical thinking and analytical skills
• Ability to thrive in a fast-paced environment while operating with a sense of urgency
• Excellent verbal and written communication skills
• Demonstrate ability to take initiatives while being a team player
• Proficient in Microsoft word, excel, outlook and teams
• Ability to analyze large data files and identify trends
• Ability to work on call as needed for major incidents including overnight support
• Ability to work a flexible schedule (days, nights, weekends and holidays)
• High School diploma or equivalent

Preferred qualifications, capabilities, and skills

• Banking experience or Call center experience
• Recent banking center operations experience
• Some college or equivalent experience