IBM PC Technical Support Representative Chat 

Egypt, Cairo, Cairo 

290653401

• Provides technical support and responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
• Ensures prompt and proper resolution of customer queries by providing answers, additional information, or escalating/engaging others in the organization to provide a solution according to defined procedures.

• Assists with the maintenance and documentation of all facets of reliable, efficient, customer service.
• Works within our ticketing system to create detailed work logs and technical documentation.
• Provides assistance to all members in the use of our computer network, workstations, and equipment.
• Assists with the communications and information hardware and software, with primary responsibility for clients’ devices systems, and their efficient integration.
• Provides helpdesk support, via chat through our ticketing system, for most issues related to desktop software, hardware, and peripherals.
• Provides 24-hour support for hardware and services critical to operations.
• Takes part in training and other learning opportunities to expand knowledge of the company and position.
• Understands and strives to meet or exceed metrics while providing excellent consistent customer service.
• Uses appropriate communication and documentation to inform team of important issues and information which will help improve team performance.
• Adheres to all company policies and procedures.

Required Technical and Professional Expertise

• The role requires working from office in US Time zone.
• Fluency in English is a must.
• Basic knowledge of PC components is a plus.