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IBM PC Technical Support Representative Chat 
Egypt, Cairo, Cairo 
290653401

12.08.2024

Your Role and Responsibilities
  • Provides technical support and responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
  • Ensures prompt and proper resolution of customer queries by providing answers, additional information, or escalating/engaging others in the organization to provide a solution according to defined procedures.
  • Assists with the maintenance and documentation of all facets of reliable, efficient, customer service.
  • Works within our ticketing system to create detailed work logs and technical documentation.
  • Provides assistance to all members in the use of our computer network, workstations, and equipment.
  • Assists with the communications and information hardware and software, with primary responsibility for clients’ devices systems, and their efficient integration.
  • Provides helpdesk support, via chat through our ticketing system, for most issues related to desktop software, hardware, and peripherals.
  • Provides 24-hour support for hardware and services critical to operations.
  • Takes part in training and other learning opportunities to expand knowledge of the company and position.
  • Understands and strives to meet or exceed metrics while providing excellent consistent customer service.
  • Uses appropriate communication and documentation to inform team of important issues and information which will help improve team performance.
  • Adheres to all company policies and procedures.


Required Technical and Professional Expertise

  • The role requires working from office in US Time zone.
  • Fluency in English is a must.
  • Basic knowledge of PC components is a plus.