JPMorgan Manager Software Engineering- Service 

India, Karnataka, Bengaluru 

289838870

As a Manager of Software Engineering at JPMorgan Chase within the Digital Workflows (ServiceNow Development) organization, you will lead a custom ServiceNow technology infrastructure hardware asset management application team. You will manage day-to-day implementation activities by identifying and escalating issues and ensuring your team’s work adheres to compliance standards, business requirements, and tactical best practices.

Job responsibilities

• Provides guidance to immediate team of software engineers on daily tasks and activities
• Sets the overall guidance and expectations for team output, practices, and collaboration
• Anticipates dependencies with other teams to deliver products and applications in line with business requirements
• Manages stakeholder relationships and the team’s work in accordance with compliance standards, service level agreements, and business requirements
• Creates a culture of diversity, equity, inclusion, and respect for the team members and prioritizes diverse representation
• Hans the ability to effectively prioritize and execute.
• Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary.
• Ability to multi-task across projects/initiatives and deliver according to time commitments.
• Ability to collaborate across multiple teams to agree on designs and implementation plans.
• Experience leading a development team with strong scripting skills.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, demonstrated coaching and mentoring experience.

• Understanding of best practice configuration principles within ServiceNow and adept understanding of the balance between configuration/customization and risks posed to the platform
• Advanced ServiceNow certification such as Certified Implementation Specialist (CIS) or Certified Application Developer (CAD).
• Hands-on experience leading a team configuring on the ServiceNow Platform.
• Certified ServiceNow software engineer with excellent customer relationship skills, based in Bangalore.
• Experience leading technology projects and managing technologists.
• Proficient in automation and continuous delivery methods.
• Proficient in all aspects of the Software Development Life Cycle.
• Ability to contribute to and lead projects following Agile or Scaled Agile methodologies.
• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security.

Preferred Qualifications, Capabilities, and Skills

• In-depth knowledge of the financial services industry and their IT systems