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e individualresponsible fordevelopment of the GCX strategy plansand influencing
This roleclosely withsupporting them withthe processand structure neededthe sfor GCXdriving the strategy formulationabreast of emerging change needs and surfacepossible future
What you will accomplish
Establish and aligninnovation andstrategic direction,ensuringoversight across allGCXstrategic initiatives.
Providing guidance on globalstrategy design principles to ensure consistency and consolidationacross GCX.
Be a keysource ofstrategicthinking,actingas abusiness partnerchampionfor strategy. Partner with Operations Leaders, Technology & Shared Service leaders
Support thedevelopment and implementation ofthe GCXService,peopleand wider eBay
emerging customerand peopleneeds,industry trends as well asthebroader eBay company goals, customer feedback and insights.
Be responsible forthe external research on consumer, people,technologyand innovationtrendsfor GCX.
strategicbusiness requirements and success criteria
Be responsible fortracking thesuccessof strategic intentions.Defining an iterative process to track the progress and evolution ofour strategic
implementinginnovation andStrategy into action plans.
Support andinfluenceleaders with necessaryprioritizationsandresourcingto executestrategic
What you will bring
8 years+ Customer experience, Strategy, Service design or service operations experience
track recordof drivinginnovation and supporting strategyin dynamic environments
Ability to influence and lead teams both directly and indirectly
Excellent presentation skills
Be able to use data, insight,researchand experience to bring clarity to ambiguity.
Communicating complex technical topics in clear simple terms, both verbally and in writing
track recordin partnering with senior leadership in an operations environmentand ability to engage, develop andmaintainrelationships at all levels in the organization
Advantageous to Have:
Experience working within an e-commerce / Global environment
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