Ebay Manager Customer Solutions Strategy 

Ireland, Dublin 

288717945

e individualresponsible fordevelopment of the GCX strategy plansand influencing

This roleclosely withsupporting them withthe processand structure neededthe sfor GCXdriving the strategy formulationabreast of emerging change needs and surfacepossible future

What you will accomplish

• Establish and aligninnovation andstrategic direction,ensuringoversight across allGCXstrategic initiatives.

• Providing guidance on globalstrategy design principles to ensure consistency and consolidationacross GCX.

• Be a keysource ofstrategicthinking,actingas abusiness partnerchampionfor strategy. Partner with Operations Leaders, Technology & Shared Service leaders

• Support thedevelopment and implementation ofthe GCXService,peopleand wider eBay

• emerging customerand peopleneeds,industry trends as well asthebroader eBay company goals, customer feedback and insights.

• Be responsible forthe external research on consumer, people,technologyand innovationtrendsfor GCX.

• strategicbusiness requirements and success criteria

• Be responsible fortracking thesuccessof strategic intentions.Defining an iterative process to track the progress and evolution ofour strategic

• implementinginnovation andStrategy into action plans.

• Support andinfluenceleaders with necessaryprioritizationsandresourcingto executestrategic

What you will bring

• 8 years+ Customer experience, Strategy, Service design or service operations experience

• track recordof drivinginnovation and supporting strategyin dynamic environments

• Ability to influence and lead teams both directly and indirectly

• Excellent presentation skills

• Be able to use data, insight,researchand experience to bring clarity to ambiguity.

• Communicating complex technical topics in clear simple terms, both verbally and in writing

• track recordin partnering with senior leadership in an operations environmentand ability to engage, develop andmaintainrelationships at all levels in the organization

Advantageous to Have:

• Experience working within an e-commerce / Global environment