Drive deep, trusted relationships with your customers’ C-level executives and senior stakeholders, ensuring alignment between their business priorities and SAP’s solutions.
Define and co-create a strategic roadmap with the customer, focusing on achieving sustainable business outcomes and transformation.
Lead the execution of the SAP Strategic Customer Program (SCP) in your account(s) by orchestrating a cross-functional Extended Account Team, ensuring a unified, one-team approach to delivering exceptional customer experiences across all touchpoints.
Develop a high-performing team culture based on collaboration, innovation, and continuous improvement within customer engagements, identifying new opportunities to create value and drive growth.
Set up and facilitate multi-level governance frameworks that ensure alignment between SAP, its partners, and customer leadership to deliver business impact and value outcomes.
Support the expansion of SAP’s footprint by leveraging all relevant SAP solutions and services, and relying on strong partnerships with system integrators, technology partners/hyperscalers, and strategy consulting firms to help customers succeed.
Drive sales execution by focusing on net bookings and cloud revenue growth, ensuring that sales targets are met or exceeded through strategic planning, business development and effective account management.
Conduct Quarterly Business Reviews (QBRs) with key executives to assess Key Performance Indicators (KPIs), customer and SAP expectations, value realization, and future opportunities.
What you bring:
Strong background in account leadership, industry knowledge, and business acumen, with the ability to translate customer challenges and goals into actionable strategic roadmaps.
Proficiency in building robust executive relationships, earning trust, and establishing governance structures.
Thought leadership and deep expertise in value-based selling practices and strategic decision-making.
Solid general knowledge of SAP solutions, strong communication skills, and proficiency in conducting Quarterly Business Reviews (QBRs).
Proven track record of delivering tangible business results and consistent overachievement of set targets for net booking or cloud revenue growth through strategic planning, relationship management, and skillful sales execution.
Experience working with customers across various industries, bringing insights and best practices to help customers innovate and grow.
Meet your team:
You will work alongside a diverse and experienced extended account team with expertise in various domains—including sales, value advisory, enterprise architecture, consulting, and customer success—to drive business results and deliver exceptional customer experience and value.
Your account team will consist of several dedicated team members as well as a large pool of shared resources. Furthermore, you will be supported by the Regional and Global Strategic Customer Program (SCP) teams who will provide enablement, go-to-market advice and expertise specific to SCP execution. These teams will support you and help you accelerate customer success and organizational growth.