GE HealthCare Market Service Director Chesapeake 

Remote, Remote 

287414490

Roles and Responsibilities

• Lead and manage the execution of the service strategy and plans at both regional and account level by leveraging strong customer relationships to drive growth and operational excellence.
• Drive collaboration between the different functions such as sales, operations, quality, regulatory affairs, finance, legal, procurement, logistics, etc., to ensure alignment and optimal results are achieved.
• Work closely with internal stakeholders to develop and implement new or enhanced services that differentiate GE Healthcare and meet customer needs.
• Manage and oversee the execution of service contracts including but not limited to: install base planning, project management, and revenue forecasting.
• Collaborate with Sales, Operations, Customer Experience, Finance, Legal, Procurement, Logistics, and other functions to drive commercial excellence, improve operational efficiency, reduce costs, and enhance customer experience.
• Monitor key performance indicators (KPIs) related to service and customer satisfaction, identify areas for improvement, and implement corrective actions where necessary.
• Develop and maintain relationships with key decision makers, influencers, and stakeholders within the assigned accounts and regions.
• Participate in the development of annual budgets and quarterly forecasts for the region and accounts under responsibility.
• Coordinate and lead the implementation of large projects or initiatives that impact multiple functions within the organization.
• Ensure compliance with relevant regulations, standards, and policies while promoting ethical behavior and corporate values.

Required Qualifications

• Bachelor’s degree in Business Administration, Engineering, Marketing, or equivalent, OR 15+ years of relative work experience.
• Minimum of 10 years of progressive work experience preferably in healthcare industry with a focus on services and customer/client management.
• Strong knowledge of healthcare technology products and services, particularly in medical imaging and information technologies.
• Demonstrated track record of successful leadership in customer-facing roles with increasing levels of responsibility.
• Excellent communication skills with the ability to communicate complex concepts to diverse audiences.
• Ability to influence and collaborate effectively with senior leaders, cross-functional teams, and external partners.
• Analytical mindset with the ability to interpret data and draw actionable insights.
• Project management skills with the ability to plan, prioritize, and execute against tight deadlines.
• Comfortable working in a matrix environment and navigating organizational dynamics.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).