JPMorgan Experience Research Vice President - Corporate Data Services 

United States, New Jersey, Jersey City 

286759692

As an Experience Research Vice President in the Corporate Data Services space

Job responsibilities

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
• Analyze and interpret data using advanced qualitative methods and translate insights into actionable recommendations for enhancing user experience
• Enable research designs to gather information on user needs and desires during discovery and create user testing scenarios to further refine the product or feature based on findings
• Mentor and guide designers on the research process and foster a culture of continuous learning and knowledge sharing within the user experience design team
• Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on qualitative research methods
• Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
• Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
• Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
• Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs

Preferred qualifications, capabilities, and skills

• Experience standing up a Research practice in an area new to Research, including evangelization of Research in an existing design team
• Knowledge or experience with quantitative methods including survey design and implementation
• Knowledge or experience of Service Design methodologies or approaches a bonus