There will be 3 shift schedules to support our 24/7 operation, requiring general day, evening, and overnight flexibility.
What You’ll Do
Responsible for live monitoring, diagnostics, action or escalations for real-time network issues impacting access to charging or customer experience
Role requires issue management and continuous problem-solving working with supporting teams to drive to a resolution
Responsible for ticket creation for real-time but non-urgent issues for supporting teams to resolve
Proactive review of open network issues tracking against supporting team SLA’s and network KPI’s
Perform system validations to ensure customer user interface reflects current state of the network
Responsible for incident and escalation response as well as follow-up with the NOC serving as air-traffic control towards internal and external stakeholders
Participate in holiday campaigns and disruption events to ensure optimal network experience during peak or disruptive travel
What You’ll Bring
Any combination of education and experience equivalent to a bachelor's degree and 2+ years working in a similar role or industry with 24-7 business operations
Experience coordinating in fast-paced environments and teams
Ability to manage multiple projects with an eye for efficiency and priority
Superior communication skills with ability to discuss technical topics with a range of audiences
Highly energetic personality, with a flexible attitude towards critical tasks