Tesla NOC Specialist Global Charging 

United States, New York, Buffalo 

285186134

There will be 3 shift schedules to support our 24/7 operation, requiring general day, evening, and overnight flexibility.

• Responsible for live monitoring, diagnostics, action or escalations for real-time network issues impacting access to charging or customer experience
  
• Role requires issue management and continuous problem-solving working with supporting teams to drive to a resolution
• Responsible for ticket creation for real-time but non-urgent issues for supporting teams to resolve
• Proactive review of open network issues tracking against supporting team SLA’s and network KPI’s
• Perform system validations to ensure customer user interface reflects current state of the network
• Responsible for incident and escalation response as well as follow-up with the NOC serving as air-traffic control towards internal and external stakeholders
• Participate in holiday campaigns and disruption events to ensure optimal network experience during peak or disruptive travel

• Any combination of education and experience equivalent to a bachelor's degree and 2+ years working in a similar role or industry with 24-7 business operations
• Experience coordinating in fast-paced environments and teams
• Ability to manage multiple projects with an eye for efficiency and priority
• Superior communication skills with ability to discuss technical topics with a range of audiences
  
• Highly energetic personality, with a flexible attitude towards critical tasks
  
• Available to work weekends and on holidays