Rapyd NOC Specialist 

Iceland 

176432384

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Responsibilities:

• Managing NOC daily tasks
• Troubleshooting to resolve or replacing in instances where these cannot be resolved
• Become the first escalation process for any technical issues
• Working closely with internal partners to ensure system stability
• Develop Monitor tools for the production environment
• Working closely with R&D, DevOps and Products team for problem-solving and escalations

• Experience in T1 technical support teams and/or NOC teams
• Experience with SaaS products
• Knowledge in API, bug reporting tools AWS dashboard experience in a payments industry is an advantage
• Knowledge in the following tools: SQL, Postman, AWS dashboards, Jira and Confluence is an advantage.
• Strong debuggability skills with multiple tools
• Great technical writing and verbal communication skills
• Excellent communication skills in English and Icelandic