Td Bank Quality Control Analyst/Trainer Canada, Ontario, Toronto 284961029
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JobDescription/Accountabilities
- Conduct regular audits of the screening processes to ensure adherence to regulatory requirements and internal policies.
- Provide ongoing training and support to staff conducting sanctions screening activities to ensure full comprehension of processes, procedures, and regulations.
- Review and analyze screening processes and procedures to identify potential weaknesses or areas for improvement.
- Develop and monitor key quality metrics to measure the performance of the sanctions screening process.
- Participate in team initiatives, business requirements gathering and perform business validation activities to facilitate successful project deployments.
- Assist to identify, mitigate, and report on risk issues as per enterprise policy guidelines and ensure appropriate escalation process is followed.
- Assist with reviewing current/future processes to identify potential gaps/risks and provide recommendations for remediation.
- Assist with carrying out strategic and tactical changes for the team.
Qualifications/Skills/Experience
- Relevant university degree and/or relevant work experience
- Excellent PC skills including strong proficiency in Microsoft Office applications
- Understanding of the business unit and operational functions is an asset
- Excellent written and spoken communication and interpersonal skills
- Proactive, shows initiative, and has the capacity to learn and adapt quickly
- Strong analytical and problem-solving skills
- Excellent organizational and time management skills
- Demonstrated commitment to continuous learning
- A high degree of commitment to quality work and customer service
- Ability to understand, document, and analyze operational processes, issues, and incidents
- Must be a team player
Additional Details
- This role will require onsite training for at least a 4–6-month period.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
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