JPMorgan Custody Middle Office - Vice President 

India, Maharashtra, Mumbai 

284168296

Job Responsibilities:

• 12+ years in Trade Management, Cash Management, or Asset Services.
• Proven track record in risk reduction and working in a risk-based environment.
• Adapt to change, learn, document, and implement new processes.
• Demonstrate strong executive presence and interpersonal skills.
• Exhibit excellent business communication skills, both verbal and written.
• Apply strategic and analytical thinking abilities.
• Multi-task and manage time effectively in a fast-paced environment.
• Utilize proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Leverage knowledge of Tableau as an added advantage.
• Commit to availability for North America shift hours.

Required qualifications, capabilities and skills

• Act as a liaison between clients and the bank to address and remediate issues.
• Maintain existing business relationships and ensure client satisfaction.
• Manage and develop a diverse team of 10-15 professionals. Focus on grooming and developing talent within the team.
• Handle voluntary/mandatory corporate actions, income-related processes, or trade/cash management.
• Manage day-to-day inquiries and resolve escalated client exceptions. Ensure timely and accurate responses to custody inquiries, following documented procedures and controls.
• Maintain ownership of open inquiries to ensure timely updates and closure.
• Manage group email boxes and SharePoint queues to ensure timely query resolution.
• Innovate and implement process/procedural changes driven by client, market, or business needs.
• Propose process improvements and collaborate with internal stakeholders for implementation.
• Experience in corporate actions, income-related processes, trade management, or cash management.
• Ability to identify and implement process improvements.