Represent the entire portfolio set of value-add services in SAP’s Enterprise Cloud Services engagements
Analyse current landscape setups, goals and challenges in order to suggest ECS CAS continuous improvement solutions and innovation
Executing proactive periodic support and maintenance activities
Design software lifecycle procedures in strong collaboration with ECS cloud operations and support application service delivery in all lifecycle phases
Define roadmap for innovation adoption together with subject matter experts and collaborate with different teams to ensure excellent customer satisfaction
Drive Customer Success for ECS LCO delivering expected outcomes to the customer
Focus on continuous improvement and innovation opportunities based on the ECS Portfolio
Mentor and Guide junior members of the team
Experience (Role Requirements):
14+ years of Technical Operations in ABAP/JAVA/HANA/DB2 role
Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable.
Excellent knowledge in Performance analysis and/or operation of Java applications
Understanding of ECS operations infrastructure, processes and automation tools is beneficial. Good understanding of IT operations is required.
Understanding of Linux HA Clusters, preferably Pacemaker & Public cloud Infra Azure, AWS is beneficial.
Good know-how on SAP Technologies, Products and cross dependencies like integration and communication.
Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.
Ability to work effectively in international and virtual teams and get work done smoothly from multiple teams in ECS.