Bank Of America Project Manager 

United States, North Carolina, Charlotte 

280672781

JOB SUMMARY

This job is responsible for managing cross-functional and/or inter-departmental projects for Line of Business products, processes, functions, and employee readiness. Key responsibilities of the job include partnering with the business to develop a plan to sustain change, evaluating current methods, and developing strategies to implement changes and project improvements. Job expectations include overseeing projects, using appropriate tools to drive project completion, and serving as a secondary point of contact to department managers for critical change initiatives.

Also responsible for documentation of LOB processes and analysis of opportunities, this role will enable operational excellence, improve efficiency and effectiveness, and drive issues resolution to address gaps. This role also will require an understanding of onboarding/offboarding data and root cause analysis to identify areas of improvement as it pertains to the LOB.

JOB RESPONSIBILITIES

• Oversees the execution of defined project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators
• Leads project and/or remediation requirement documentation efforts based on identified gaps and controls needed for sustained performance
• Plans and organizes projects using appropriate tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion
• Navigates across various Lines of Business and partner organizations, including Technology and Risk, leading them to negotiate decision making for efficient and effective resolution
• Supports the adoption and sustainment of change initiatives and helps assess adoption risks
• Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders
• Integrates knowledge of end-to-end business process into program planning and decisioning processes.
• Project responsibility may require responsibility for staff and budget.
• Serves as a primary contact to senior department managers for critical change initiatives.
• Communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources.
• Accountable for analyzing present-state, developing alternative future-state approaches, and facilitating implementation.
• Creates a clear, coherent, approach to guide effective program/initiative setup, execution, and control.
• Ensures clearly defined responsibilities and accountabilities for key program/project roles.

SKILLS

• Issue Management
• Project Management
• Collaboration
• Problem Solving
• Policies, Procedures, and Guidelines Management
• Process Management
• Process Performance Measurement
• Change Management
• Written Communications
• Process Design
• Process Mapping
• Active Listening
• Drives Engagement
• Prioritization
• Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes.
• Executive Level written and verbal skills
• Detail-oriented to ensure quality and accurate work product
• Comfortable working under defined timelines
• Strong Microsoft Office (Work, Excel, PowerPoint, Visio, Outlook)
• Executive presence
• 5 plus years’ Program/Change Management including process improvement –

1st shift (United States of America)