Applied Materials Software Engineer Director 

Japan 

280578343

Santa Clara,CA, Tokyo,JPN

KeyResponsibilities

1. Participates and contributes in Product Road map discussions representing the key customer voice
2. Fosters culture of CIPs, identifies and drives CIPs for solving customer problems effectively and efficiently.
3. Defines multi year roadmap with clear goals and objectives for Software Support Engineering Organization in the region and establishes process to track progress/results.
4. Establishes and monitores KPIs for support organization that drives improvements to customer satisfaction.
5. Manages Senior SSE Managers and Engineers providing highly visible customer support through the performance of on-site installation, as well as any necessary training, consultation, diagnoses, troubleshooting, and resolution of complex field Software issues
6. Responsible for development of SSE organization in the region. Mentors new managers. Implements appropriate training plans to enhance strength and capabilities of the team.
7. Provides guidelines and leadership to reporting managers in the area of long-term program, strategy, and process design and ensure that these are aligned with the organization’s direction
8. Anticipates needs and initiates the new software capabilities that provide differentiated value to customers

Functional Knowledge

• Demonstrates broad and comprehensive understanding of different systems, theories and practices

Business Expertise

• Applies broad industry and commercial awareness to drive financial and operational performance across business unit, department or sub-functions

Leadership

• Leads through subordinate managers of managers; executes segment/functional business plans and contributes to the development of segment/functional strategy

Problem Solving

• Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment

Impact

• Guided by segment/functional strategy, impacts results of a department, business unit or sub-function or facilitates the work done by other segments/functions by providing support to impact the business
  

Interpersonal Skills

• Negotiates and influences the opinions of others at the senior executive level and in external organizations; exercises sensitivity to the audience

Local language (i.e. Japanese) will be helpful but not a must.

Full time

Assignee / Regular