Expoint - all jobs in one place

Finding the best job has never been easier

Limitless High-tech career opportunities - Expoint

SAP Customer Success Partner Advisor 
United States, Pennsylvania, Newtown Township 
279665929

25.07.2024

Key Responsibilities:

  • Develop a trusted relationship with key stakeholders and decision makers
  • Understand and respond to customer needs bringing the customers value in to focus.
  • Define and drive a targeted goal-based support engagement plan to realize key business, proving a Preferred Success scorecard.
  • Provide expertise to customers’ use of SAP Cloud solutions, focusing on SAP Cloud solutions.
  • Facilitate access to product and functional expertise for certain topic areas e.g., via Empowerment Sessions.
  • Provide personalized Quarterly Release Review & Continuous Trend analysis for Risk mitigation to support customer to develop an appropriate strategy that maximizes adoption
  • Meet customer expectations by anticipating and orchestrating in the resolution of their top issues, act as an escalation point and collaborate with other departments as needed.

What you bring:

You have a proven record of successful account management, a proactive learner and creative problem solver who thrives in a fast-paced environment. You enjoy interactions that lead to ultimate customer success and satisfaction. You focus on details, particularly with communication, follow-up and documentation and you delight in exceeding customer expectations.

  • Customer orientation and focus on quality, as well as skills to interact/collaborate with customer IT and LOB decision makers
  • An understanding of IT landscapes and lifecycles with a specific focus on SAP Solutions during transitions, implementations and operations phases for cloud, standalone or Hybrid
  • Knowledge of SAP Preferred Success & Cloud Solutions and the included service offerings is an advantage
  • Ability to deliver results under pressure, work independently and take ownership of assigned tasks (pro-active driver, results-oriented, pragmatic)
  • Excellent communication, enthusiastic, strong work ethic and a positive attitude

Basic Qualifications:

  • Bachelor or Honours Degree preferred
  • 3 years’ Customer Success Management or working experience with proven ability in a customer-facing role to work with dedicated customers on project and senior management level
  • Proven record in managing issues, scope, and quality while bringing areas of responsibility and tasks to successful completion within the time requirements
  • Experience in working in global / virtual teams is preferred

We win with inclusion


Philadelphia