Develop and drive strategic decisions for the service organization to ensure growth and to meet current and future business demands
Proactively guide and coach a team of managers, being present in the field and ensuring managers are empowered to make the right local decisions to drive the business forward
Regularly review country KPIs, identifying trends and reviewing in more detail with managers if required to quickly address any negative trends or issues
Constantly assess potential service improvements
Effectively communicate and motivate teams, as well as adapting to the changing needs of the company
Collaborate closely with other EMEA Country Leaders, as well as with other business areas ensuring a strong network of peers
Manage financials from a service perspective for the country, maintaining an overview of cost savings, employee expenses, operational costs, profit and loss and revenue
What You’ll Bring
A proven background of managing an organization or region to meet operational and strategic targets
An open and approachable leadership style, with experience of leading, motivating and coaching managers
Ability to find, organize and manipulate data for decision making and action taking purposes
Excellent organization skills, with experience of high-level reporting
Ability to move between a high-level, holistic business approach and communicating with employees on a grass-roots level
High professional command of the English and local language