Wells Fargo Systems Operations Senior Manager 

United States, North Carolina, Charlotte 

277974800

In this role, you will:

• Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems

• Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify new products and solutions, and research solutions for existing systems

• Transform the organization by instilling Devops and SRE practices, while increasing the overall skillset of the team to be more technical in nature and transform the organizational mindset

• Drive stability across the application portfolio

• Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review

• Perform network assessments, security audits, and system enhancement consultations

• Determine appropriate strategy and actions of Systems Operations team to meet moderate to high-risk deliverables

• Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area

• Provide implementation support for key risk initiatives

• Manage, recruit, develop and mentor junior software engineering talent by working with them to help in organizational transformation activities

• Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages

• Manage allocation of people and financial resources for Systems Operations which includes financial headcount and talent management

• Develop and guide a culture of talent development to meet business objectives and strategy

• Take ownership of production issue resolution and implementation of preventative measures

• Build out Platform Services support model to encompass high value-add services across all Lines of business (LoBs) and applications

• Transform organization to a highly skilled workforce, implement self-healing capabilities and focus on developing a fully automated environment

• Implement smart monitoring of E2E customer journeys

• Reduce low impact noise and overall ticket volumes

• Work with application development teams to introduce fully resilient solutions into production environment

• Work in a collaborative nature adopting Agile practices

• Utilize technology as a driver to solve complex business problems

• Serve as the principal production representative in production support programs, including outages and major change initiatives

• Support multiple lines of business and interface with senior business and technology leaders

• Experience providing leadership to a global organization of approximately 60 people

Required Qualifications:

• 6+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 3+ years of management or leadership experience

• 5+ years of software engineering and implementation experience

• 5+ years of platform engineering experience

Desired Qualifications:

• 5+ years of automation experience

• 5+ years of experience in software delivery in a large matrixed organization or on a complex system such as AKA, Development, DEVOPS, or QA

• 3+ years of experience leading and executing complex technology transformational programs across an enterprise

• 3+ years of Agile leadership experience

• 3+ years of solution architecture experience

• 3+ years complex issue resolution experience

• 3+ years of DevOps experience

• 3+ years of Ansible experience

• 3+ years of Java or Python experience

• 1+ year of experience delivering complex enterprise-wide cloud information technology solutions

• Ability to partner and communicate effectively, in both written and verbal formats, with senior executive-level leaders

• Strong experience in one or more of the following areas: Technology & Business Continuity Plan and Disaster Recovery, Cyber resiliency, Data Corruption, Cloud Resiliency, and Data Center resiliency procedures/solutions

• A BS/BA degree or higher in science or technology

• Knowledge of new and evolving technologies, such as artificial intelligence, bots and machine learning

• Experience supporting 3rd party software providers, software as a service, such as Service Now, Workday, etc.

• CI/CD and automation experience with tools such as Jenkins, Gitlab, SonarCube, Ansible, etc.

• Observability experience including Splunk, AppDynamics and Grafana

• Experience with monitoring tools, such as ITRS Geneos, AppDyanmics, Splunk

Job Expectations:

• This position offers a hybrid work schedule - ability to work in office

• This position is not eligible for Visa sponsorship

• Relocation assistance is not available for this position

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.