Capital One Senior Associate Client Executive Communications 

United States, Virginia, Richmond 

27752925

West Creek 7 (12077), United States of America, Richmond, Virginia Senior Associate, Client and Executive Communications

As a Senior Associate in External Client Communications, you’ll be part of a team responsible for developing client-facing servicing (meaning, non-marketing) communications to keep clients informed of any service-related changes or enhancements to their Commercial Bank product. You’ll develop emails, letters, client talking points/FAQs, outbound call scripts, tech messages, user guides and system announcements for a variety of needs, including: Product/service updates and changes, emergency and crisis communications (data breaches, weather- or fraud-related emergencies, etc.), change in terms, repricing events, and system platform updates.

You’ll also be responsible for supporting executive communications plans that inform and engage associates while helping them stay connected to our Commercial Bank goals, strategy, and culture. You’ll innovate new ways to engage our associates through creative campaign delivery, deeply understand team and business needs, influence stakeholders, assess the performance and health of our communications strategy through metrics analysis, recognize and celebrate our associates, and more.

Responsibilities:

• Balance multiple projects at one time and seamlessly change hats (from client comms to executive comms) in a fast-paced environment.

• Advise on communication strategy, i.e. what types of communications would work best in different situations, and execute accordingly.

• Be diligent in using correct grammar and language in all communications, using the Capital One enterprise Brand Standards and “Brand Voice.”

• Support organizational announcements, meeting and speaking engagement preparation, and team updates that inform and inspire associates

• Respond quickly to urgent requests to create communications for emergencies (often same-day turnaround) and prioritize work accordingly.

• Translate complex topics into simple, “non-banky” messages that clients can easily understand. The messaging should be so clear that it leads to a decrease in call volumes, creating a client-first experience.

• Contribute to ad-hoc projects to improve team or associate communication processes.

• Work with partners to gather and implement required feedback in all communications (Legal, Compliance, Leadership, etc.).

• Build competencies as a Communicator and serve as a champion for clear, consistent messaging across Commercial Bank.

• Contribute to internal reporting and updating metrics.

• Keep internal websites and documentation accurate and engaging for our internal partners.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years of experience in Communications, Public Relations or Technical Writing

Preferred Qualifications:

• Bachelor's Degree or Military experience

• 5+ years of experience with communications

• 1+ years of experience with JIRA, Confluence, Roadmunk or other Agile software solutions

How our hybrid model works:

This role ismeaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting.are enterprise- wide

are in-person days for associates to spend time together working in our beautifully-designed team areas.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.