Capital One HR Coordinator Help Center Philippines 276705656
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To assist the Principal HR Specialist/Sr. Specialist in an assigned Human Resource sub-function such as HR Help Center
General Responsibilities:
● HR Help Center:
- Process associate’s concerns, inquiries and requests via Salesforce: Handles and resolves Tier 1 cases within 24 hours following quality standards of Local Work Instructions and HR Operations’ Official Playbook; Redirects and assigns Tier 2 cases to appropriate HR functions and ensures resolution within 72 hours
- Maintains the 201 personnel files
- Distributes HR documents to associates, as requested
- Acts as front-facing HR resource to associates for other HR admin requirements
■ Special Projects: Provide logistics/administrative assistance in department or organizationwide programs/events
■ People development: Discusses personal development plan with line manager and provides progress updates periodically for each performance review cycle.
■ May be assigned / rotated across related sub-functions, including but not limited to subfunctions within HR
■ Other job-related duties that may be assigned from time to time.
Basic Qualifications:
■ Educational Background: at least high school graduate
■ Skills Required:
- Good oral and written communication skills for business correspondences;
- Analytical skills;
- Customer focused
- Contact Center Experience
- Reporting skills
- Shared Services experience
- Has experience in utilizing Workday & Ticketing Tools
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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