SAP Customer Success Partner Advisor - SAP Intelligent 

Philippines, Pasig 

276694499

ROLE

• Develop a trusted relationship with key stakeholders and decision makers from SAP customers and SAP partners.
• Understand key elements of the customer’s overall IT environment and Cloud strategy with a focus on SAP and Ariba solutions.
• Manage and provide holistic support for customers using SAP Ariba Cloud Solutions so that customers realize value and desired business outcomes from Ariba solutions.
• Define and drive a targeted goal-based engagement plan (Customer Success Plan).
• Provide product expertise to customers’ use of SAP Ariba Cloud solutions and in specific cases facilitate access to product and functional expertise for certain topic areas e.g. via Empowerment Sessions.
• Provide tailored Release Reviews to support customer to develop an appropriate strategy that maximizes new feature adoption.
• Meet customer expectations by anticipating and orchestrating in the resolution of their top issues, act as an escalation point and collaborate with other internal teams as required.
• Collaborate with internal teams by providing important customer feedback, process-improvement suggestions, troubleshooting tips etc.
• Seek out and embrace feedback, take on challenging assignments to improve skills, keep knowledge and skills up-to-date and turn mistakes into learning opportunities.
• Monitor quality of work and identify opportunities for continual improvement.
• Drive SAP Ariba Preferred Success retention and renewals by delivering a valued and high-quality customer engagement.

ROLE REQUIREMENTS

You have a proven record of successful account management and are a proactive learner and creative problem solver who thrives in a fast-paced environment. You enjoy interactions that lead to ultimate customer success and satisfaction. You focus on details, particularly with communication, follow-up and documentation and you delight in exceeding customer expectations. You bring:

• Engineering Graduate in IT/Computer Science or equivalent field
• 5+ years’ working experience with proven ability in a customer-facing role to work with dedicated customers on project and senior management level.
• Customer facing experience is essential.
• Experience in working with Ariba solutions (functional/technical) in a customer facing role will be an excellent advantage.
• Ability to communicate effectively with individuals at all levels, internally and externally, with appropriate discretion where required.
• Ability to deliver results under pressure, work independently, and take ownership of assigned tasks (pro-active driver, results-oriented, pragmatic)
• Excellent communication & presentation (soft) skills.
• Enthusiast, strong work ethic and a positive attitude.
• Proven record in managing issues, scope, and quality while bringing areas of responsibility and tasks to successful completion within the time requirements.
• Cloud mindset, and an understanding of Cloud deployments with SAP Activate methodology
• Experience in working in global / virtual teams is an advantage.
• Experience in transferring knowledge to others (coaching & mentoring) is an advantage.

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