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SAP Customer Success Partner Advisor - SAP Intelligent 
Philippines, Pasig 
276694499

11.07.2024

ROLE

  • Develop a trusted relationship with key stakeholders and decision makers from SAP customers and SAP partners.
  • Understand key elements of the customer’s overall IT environment and Cloud strategy with a focus on SAP and Ariba solutions.
  • Manage and provide holistic support for customers using SAP Ariba Cloud Solutions so that customers realize value and desired business outcomes from Ariba solutions.
  • Define and drive a targeted goal-based engagement plan (Customer Success Plan).
  • Provide product expertise to customers’ use of SAP Ariba Cloud solutions and in specific cases facilitate access to product and functional expertise for certain topic areas e.g. via Empowerment Sessions.
  • Provide tailored Release Reviews to support customer to develop an appropriate strategy that maximizes new feature adoption.
  • Meet customer expectations by anticipating and orchestrating in the resolution of their top issues, act as an escalation point and collaborate with other internal teams as required.
  • Collaborate with internal teams by providing important customer feedback, process-improvement suggestions, troubleshooting tips etc.
  • Seek out and embrace feedback, take on challenging assignments to improve skills, keep knowledge and skills up-to-date and turn mistakes into learning opportunities.
  • Monitor quality of work and identify opportunities for continual improvement.
  • Drive SAP Ariba Preferred Success retention and renewals by delivering a valued and high-quality customer engagement.

ROLE REQUIREMENTS

You have a proven record of successful account management and are a proactive learner and creative problem solver who thrives in a fast-paced environment. You enjoy interactions that lead to ultimate customer success and satisfaction. You focus on details, particularly with communication, follow-up and documentation and you delight in exceeding customer expectations. You bring:

  • Engineering Graduate in IT/Computer Science or equivalent field
  • 5+ years’ working experience with proven ability in a customer-facing role to work with dedicated customers on project and senior management level.
  • Customer facing experience is essential.
  • Experience in working with Ariba solutions (functional/technical) in a customer facing role will be an excellent advantage.
  • Ability to communicate effectively with individuals at all levels, internally and externally, with appropriate discretion where required.
  • Ability to deliver results under pressure, work independently, and take ownership of assigned tasks (pro-active driver, results-oriented, pragmatic)
  • Excellent communication & presentation (soft) skills.
  • Enthusiast, strong work ethic and a positive attitude.
  • Proven record in managing issues, scope, and quality while bringing areas of responsibility and tasks to successful completion within the time requirements.
  • Cloud mindset, and an understanding of Cloud deployments with SAP Activate methodology
  • Experience in working in global / virtual teams is an advantage.
  • Experience in transferring knowledge to others (coaching & mentoring) is an advantage.